Workstation and support services are a part of the workstation life cycle management service. The basic service package covers keeping the data security of the customer’s workstations up to date and providing centralized change management. The service can also be supplemented with the following additional features:
- Application packaging and distribution
- Antivirus software
- A total solution including
software licenses and solution maintenance and administration
- Measuring and reporting user experience
- Measuring workstation user experience and preventing problems
- A portal for superusers
- Backup service (also available as a separate service)
- An easy-to-use cloud-based service with an end-user-friendly user interface for file recovery
- Operating system standardization and maintenance
- System administration solution and its monitoring and maintenance
- Traditional On-Premise or cloud-based solution according to customer requirements
- The service contents can also consist of the monitoring and maintenance of the customer’s existing system.
- The Chilit DaaS service model provides all workstation services under one agreement at a fixed monthly price
Chilit provides its customers with Service Desk and local support services. The service also covers remote support and the solution required to deliver it. Local support is provided from various locations to all of Finland.
Service Desk service quality
- Answering calls ~18 s.
- Level 1 solution 87%
- End user customer satisfaction 4,5/5 (2018)