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Workstation and support services

Workstation and support services as part of workstation life cycle management.

Workstation and support services

Workstation and support services are a part of the workstation life cycle management service. The basic service package covers keeping the data security of the customer’s workstations up to date and providing centralized change management. The service can also be supplemented with the following additional features:

  • Application packaging and distribution
  • Antivirus software
  • A total solution including
    software licenses and solution maintenance and administration
  • Measuring and reporting user experience
  • Measuring workstation user experience and preventing problems
  • A portal for superusers
  • Backup service (also available as a separate service)
  • An easy-to-use cloud-based service with an end-user-friendly user interface for file recovery
  • Operating system standardization and maintenance
  • System administration solution and its monitoring and maintenance
  • Traditional On-Premise or cloud-based solution according to customer requirements
  • The service contents can also consist of the monitoring and maintenance of the customer’s existing system.
  • The Chilit DaaS service model provides all workstation services under one agreement at a fixed monthly price

Support services

Chilit provides its customers with Service Desk and local support services. The service also covers remote support and the solution required to deliver it. Local support is provided from various locations to all of Finland.

Service Desk service quality

  • Answering calls ~18 s.
  • Level 1 solution 87%
  • End user customer satisfaction 4,5/5 (2018)

Book a meeting with an expert

Ville Valtonen is an expert in this field. Book a time for a 30-minute Skype conference, and we can talk about it! Book a time.

Workstation and support services

Workstation and support services are a part of the workstation life cycle management service. The basic service package covers keeping the data security of the customer’s workstations up to date and providing centralized change management. The service can also be supplemented with the following additional features:

  • Application packaging and distribution
  • Antivirus software
  • A total solution including
    software licenses and solution maintenance and administration
  • Measuring and reporting user experience
  • Measuring workstation user experience and preventing problems
  • A portal for superusers
  • Backup service (also available as a separate service)
  • An easy-to-use cloud-based service with an end-user-friendly user interface for file recovery
  • Operating system standardization and maintenance
  • System administration solution and its monitoring and maintenance
  • Traditional On-Premise or cloud-based solution according to customer requirements
  • The service contents can also consist of the monitoring and maintenance of the customer’s existing system.
  • The Chilit DaaS service model provides all workstation services under one agreement at a fixed monthly price

Support services

Chilit provides its customers with Service Desk and local support services. The service also covers remote support and the solution required to deliver it. Local support is provided from various locations to all of Finland.

Service Desk service quality

  • Answering calls ~18 s.
  • Level 1 solution 87%
  • End user customer satisfaction 4,5/5 (2018)

Book a meeting with an expert

Ville Valtonen is an expert in this field. Book a time for a 30-minute Skype conference, and we can talk about it! Book a time.

This service is part of Pikantti IT Lifecycle Services™.

Chilit was founded out of passion for information technology and high-quality customer service. We believe in thinking differently and providing IT-services that no one else has the skills, the time or are bold enough to offer. We offer a wide range of IT solutions from user-based services to cloud-offerings. Chilit is the place where passion and creativity meet.

Chilit Oy

Helsinki: Turkhaudantie 5, FI-00700 Helsinki


Turku: Juhana Herttuan Puistokatu 3, FI-20200 Turku

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